Frequently Asked Questions
How are your websites different to a theme or template?
My Website2Go is not a templates or theme, it is a fully functional website on your chosen domain. The websites will be fully installed and set up on your domain and are ready for you to update the dummy content and images with your own. You do not have to read through endless tutorials and trying to figure out how to install the themes or templates on your website. It is all done for you.
Do I need my own hosting and domain?
You can choose your own hosting or take advantage of our hosting package. We offer 6 months hosting, SSL Certificate and domain-specific email for free, after that you can keep the hosting with us for only US$8 a month or transfer the website to your own hosting. Domains are not included in the purchase price or for a surcharge we can purchase your chosen domain for you.
Can I add a page to my website?
You have full admin access to your website and can make any changes that you like. You can hide pages that you don't need, change the content or design or add additional pages if needed.
What newsletter provider can I use with your websites?
Your design can be linked to the most common Mailing List providers including Mailchimp, Drip, ActiveCampaign, ConvertKit and Mailerlite. If you have a specific email provider that is not included in the list, please contact me to ensure it is compatible with your website.
How quickly will I get my website?
Once you have completed your purchase, you will receive a questionnaire via email to gather all the information that we require ie hosting details, domain login details etc. Once we have received the completed questionnaire, we will install the website within 1-2 business days and send you all the login details and training documentation.
What to do if I need help?
Our video tutorials should give you all the information that you need, but we are only an email away, should you require any help while setting up your website.
Will my website be unique?
While all our customers use the same structure for their website, you can easily add your own flair by updating your colours, fonts and images to make it truly unique.
Can I change the design of any areas of the website?
Yes, you absolutely can. The easy Elementor Drag & Drop Editor let's you add sections or columns, move things around or change the design. You have full design freedom.
What is included in my purchase?
All the content as you see on the Demo Pages is included. Your website will look exactly like the demo, including all fonts and images. Your purchase also includes 6 months free of hosting & SSL certificate.
Do you make custom changes?
Any customisation ie adding in additional functionality is not included in the purchase pricem but you can hire me to customise your Website2Go. The cost will depend on your requirements, so please contact me for a quote.
Can I make changes myself or do I need you?
Yes absolutely. All my designs are done in Elementor, which is an easy plug and play editor. With your website you receive a handbook on how to make updates yourself and there are heaps of tutorials available online. But if you prefer, I am of course available to make your changes for you.
Can I get a refund for my purchase?
We are 100% confident that you will love your new website. However, if you decide that you don't like your website I offer a 14 day, no questions asked, money back guarantee. Please note, that if we install our Websites2Go on your own hosting, we will need to get access to your hosting panel again to uninstall your website (this will also delete any content/images you may have uploaded/modified since installation) before issuing the refund.
No, there are not. All our designs do not require any subscriptions, so as long as you have your own hosting and domain, once you have purchased your website there are no further cost - ever!
If you choose to take advantage of our hosting, this will be free for the first 6 months and be charged at US$8 per month after that.
Will I own my website?
Yes, your website is 100% your own. You will have full admin rights to your website and can do with it whatever you like.
How do I install my new website?
You don't. We will take care of all of that for you. Once we have received your completed questionnaire with all required information, we will connect your new website to your domain and upload all the content for you.
What if I don't like the colours?
The design works with global colours. If you want to change the colour scheme of your website, you just have to change the colours in the colour dropper and it will change the colours across the whole website. And of course my tutorials show you how to do that.
